We created the first Parent Advocate Program in France in the Children’s Hospital of Toulouse, and with the help of healthcare staff, a new kind of volunteer who is perfectly integrated in the medical teams and shares all information necessary for the family’s best possible care.
This exceptional and innovative new role is recognized as essential by the medical community in support not only to the families but also to the healthcare staff because the staff now better understands the emotional stress and family needs during these painful experiences.
Our primary task is to offer on-going, daily guidance and emotional support to the families during their hospital stay and all through their child’s illness, help them understand complex medical information, and give financial assistance when necessary.
Our volunteer assists the parents through the diagnostic and therapeutic process, while maintaining an honest and open communication about the child’s disease and the status of treatment. Our presence helps them understand and cope with the crisis they face.
We also help parents deal effectively with the family disruption and turmoil that can result in marital, sibling and peer conflicts. OSCAR’S ANGELS volunteer can help the family obtain the assistance they need from various members of the psychosocial and paediatric team.